Returns and exchanges

Returns are permitted and must be initiated by the buyer within 14 days from purchase date. Pakka English are happy to exchange or (in the case of damaged merchandise) replace your items on presentation of a valid receipt. Goods must be returned in good condition, and all exchanges are at the discretion of Pakka English.

For returns of online purchases, you must contact us by email at to request the return. Return shipping must be paid by the buyer unless certain circumstances apply. Please email for more details. Phone calls are not a durable medium for requesting a cancellation.To abide by this we only accept communication in writing, this is either by letter or by email.

Please send the items to the address below with the order reference, indicating which item you require to exchange. We recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

Additional costs incurred in the exchange will be born by the buyer. The buyer, however, may request store-credit to be used with the next online purchase. This is recommended to avoid unnecessary delivery costs.

Pakka English
63, Lorong Maarof,
Bangsar Park,
59000 Kuala Lumpur,