Shipping Policy

Thank you for visiting and shopping at PAKKA. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders made before 2:00PM are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.


Shipment method

Estimated delivery time

Shipment cost

Peninsula Malaysia

Domestic courier

2-5 business days


Sabah, Sarawak and rest of the world

International courier

3-10 days

Zone rates based on weight and destination



There will be no shipping for ebooks - EPUB and PDF. Download links will be cleared and opened on receipt of payment. Buyers facing difficulty must contact us immediately.

Delivery delays

Delivery delays may occasionally occur. Again, do contact us it you think it's taking too long.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

PAKKA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


PAKKA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Refund Policy provides more detailed information about options and procedures for returning your order.

If you have a problem

Please use our contact form to tell us about it, so we can try to assist you from our end.